CCNA Collaboration Implementing Cisco Collaboration Devices Exam Practice Test
Prepare with confidence for the CCNA Collaboration Implementing Cisco Collaboration Devices (210-060 CICD) certification exam using Exam Sage’s comprehensive practice test. Designed for networking professionals and engineers seeking to validate their expertise in Cisco collaboration technologies, this exam preparation resource offers in-depth coverage of essential concepts, configurations, and troubleshooting techniques required for success.
What is the CCNA Collaboration Implementing Cisco Collaboration Devices Exam?
The CCNA Collaboration CICD exam tests your knowledge and skills in deploying, configuring, and troubleshooting Cisco collaboration devices. This includes Cisco Unified Communications Manager (CUCM), Cisco IP phones, Cisco Expressway, QoS for collaboration, SIP trunking, video endpoints, and more. Earning this certification proves your ability to implement a scalable and secure Cisco collaboration environment that supports voice, video, and messaging.
What Will You Learn?
By using Exam Sage’s practice exam, you’ll gain hands-on experience with real-world scenarios covering critical topics such as:
Cisco Unified Communications Manager device configuration and management
SIP and H.323 protocol operations for call signaling
Cisco Expressway setup for firewall traversal and remote access
Quality of Service (QoS) fundamentals tailored for voice and video traffic
Call routing, dial plans, and device pools
Cisco IP phone features including extension mobility and call transfer
Media resources management including transcoding and conference bridges
Troubleshooting call setup, registration, and media issues
Security best practices for collaboration endpoints and signaling
Why Choose Exam Sage for Your CCNA Collaboration Exam Prep?
ExamSage.com is a trusted platform committed to providing high-quality, up-to-date practice tests that mirror the official CCNA Collaboration exam format and difficulty. Each question is crafted with clear explanations to deepen your understanding and boost your confidence. Our practice tests are designed to help you identify knowledge gaps and master key topics efficiently, increasing your chances of passing on your first attempt.
With Exam Sage, you get:
Extensive question banks covering all major exam domains
Detailed answer explanations for every question
Realistic exam simulation for timed practice
Convenient online access anytime, anywhere
Start your journey to becoming a Cisco Certified Network Associate Collaboration professional today. Use Exam Sage’s CCNA Collaboration Implementing Cisco Collaboration Devices Exam practice test to sharpen your skills and achieve certification success.
Sample Questions and Answers
1. Which protocol is primarily used by Cisco IP Phones to communicate with Cisco Unified Communications Manager (CUCM)?
A. SIP
B. SCCP
C. H.323
D. MGCP
Answer: B. SCCP
Explanation: SCCP (Skinny Client Control Protocol) is a Cisco proprietary protocol used by Cisco IP Phones to communicate with CUCM. SIP is also supported but SCCP is the default.
2. Which port does SIP typically use for signaling in Cisco VoIP systems?
A. 80
B. 443
C. 5060
D. 69
Answer: C. 5060
Explanation: SIP commonly uses port 5060 for signaling over UDP or TCP and 5061 for encrypted (TLS) traffic.
3. What is the primary function of a Cisco Unified Border Element (CUBE)?
A. DHCP relay
B. Call routing between VoIP and PSTN
C. Voice-mail storage
D. Codec translation
Answer: B. Call routing between VoIP and PSTN
Explanation: CUBE connects VoIP networks to external carriers, enabling session management and protocol translation.
4. What tool is used to back up Cisco Unified Communications Manager configuration?
A. TFTP
B. RTMT
C. DRS
D. SFTP
Answer: C. DRS
Explanation: Disaster Recovery System (DRS) is used to back up and restore CUCM data including configurations and call detail records.
5. In CUCM, what is a Route Pattern?
A. A dial plan rule
B. An extension for user
C. An IP address of a phone
D. A codec
Answer: A. A dial plan rule
Explanation: A route pattern defines how dialed numbers are interpreted and routed to their destination.
6. What Cisco IP Phone button gives access to call logs and directories?
A. Services
B. Directories
C. Applications
D. Messages
Answer: B. Directories
Explanation: The “Directories” button gives access to missed, received, placed calls, and corporate directory.
7. Which device provides media resources such as conferencing and transcoding in a Cisco collaboration network?
A. CUBE
B. MGCP Gateway
C. DSP
D. Media Resource Group
Answer: D. Media Resource Group
Explanation: Media Resource Groups (MRGs) provide access to media resources like music on hold, conferencing, and transcoding.
8. Which command is used to verify a phone has downloaded its configuration file from TFTP?
A. show ip interface brief
B. show cdp neighbors
C. show ephone registered
D. show tftp events
Answer: D. show tftp events
Explanation: This command shows the TFTP download status of IP phone configuration files.
9. In Cisco Unity Connection, what is the purpose of a call handler?
A. Voicemail password handler
B. Controls how calls are answered
C. Manages CUCM routes
D. Audio codec handler
Answer: B. Controls how calls are answered
Explanation: Call handlers define how calls are managed—greetings, call routing, and actions based on caller input.
10. What feature allows CUCM to provide service redundancy to IP Phones?
A. DNS round-robin
B. TFTP mirroring
C. SRST
D. Device Pool
Answer: C. SRST
Explanation: Survivable Remote Site Telephony (SRST) provides call handling redundancy for IP phones in case of WAN failure.
11. Which codec consumes the most bandwidth?
A. G.711
B. G.729
C. iLBC
D. GSM
Answer: A. G.711
Explanation: G.711 provides high-quality audio but uses about 64 Kbps per call, higher than G.729 or iLBC.
12. Which of the following is required for Cisco IP Phones to boot up and register?
A. DHCP, TFTP, CUCM
B. TFTP, DNS, SMTP
C. SIP Trunk, SRST, NTP
D. RTP, MGCP, Syslog
Answer: A. DHCP, TFTP, CUCM
Explanation: IP Phones need DHCP to get IP and TFTP server details, TFTP to download config, and CUCM to register.
13. What does a Device Pool in CUCM control?
A. Call forwarding rules
B. Voice-mail routing
C. Regional settings for devices
D. Codec compression only
Answer: C. Regional settings for devices
Explanation: Device Pool groups settings such as region, date/time group, and call manager group.
14. Which setting controls the maximum concurrent calls a device can make in CUCM?
A. CSS
B. Device Pool
C. Max Calls
D. Route List
Answer: C. Max Calls
Explanation: The “Max Calls” setting restricts the number of simultaneous calls a phone line can handle.
15. In CUCM, which component decides the order in which Route Groups are used?
A. Route Pattern
B. Translation Pattern
C. Route List
D. Partition
Answer: C. Route List
Explanation: Route List defines the sequence of Route Groups used when routing a call.
16. What is the default TFTP file used by Cisco IP Phones during boot?
A. SEP<MAC>.xml
B. phone.cfg
C. network.xml
D. dialplan.xml
Answer: A. SEP<MAC>.xml
Explanation: This configuration file (e.g., SEP001122334455.xml) contains settings for individual phones.
17. Which tool allows real-time monitoring of CUCM system logs and alerts?
A. RTMT
B. DRS
C. CDR
D. CLI
Answer: A. RTMT
Explanation: Real-Time Monitoring Tool (RTMT) is used to monitor CUCM status, alerts, and performance metrics.
18. What is the function of Music on Hold (MoH) server in CUCM?
A. Streams music to idle phones
B. Records hold music
C. Sends music to held calls
D. Manages on-hold audio codecs
Answer: C. Sends music to held calls
Explanation: The MoH server streams audio to callers on hold.
19. What is the default behavior of a Translation Pattern?
A. Converts SIP to SCCP
B. Translates digits in dial plan
C. Routes to voicemail
D. Blocks DTMF
Answer: B. Translates digits in dial plan
Explanation: Translation Patterns manipulate dialed digits before call routing.
20. Which CUCM feature restricts which numbers a user can dial?
A. Partition
B. CSS
C. Route Group
D. Region
Answer: B. CSS
Explanation: Calling Search Space (CSS) defines access to partitions, limiting call destinations.
21. What is the purpose of an MOH Audio Source ID in CUCM?
A. Sets voicemail language
B. Defines codec preference
C. Assigns audio to be played when on hold
D. Configures ring tones
Answer: C. Assigns audio to be played when on hold
Explanation: Each MoH source ID corresponds to a specific audio file played to held callers.
22. What does DHCP Option 150 provide to Cisco IP Phones?
A. IP address
B. DNS server
C. TFTP server address
D. Gateway address
Answer: C. TFTP server address
Explanation: Option 150 gives phones the TFTP server IP used to download configuration files.
23. What is CUCM’s primary database called?
A. AXL
B. SQL
C. Informix
D. ASA
Answer: C. Informix
Explanation: CUCM uses IBM Informix as its primary back-end database.
24. Which codec is preferred for low-bandwidth VoIP calls?
A. G.711
B. G.722
C. G.729
D. G.726
Answer: C. G.729
Explanation: G.729 offers compressed audio suitable for low-bandwidth WAN links.
25. What feature provides fallback call control when CUCM is unreachable?
A. RTMT
B. SRST
C. MGCP
D. SCCP
Answer: B. SRST
Explanation: SRST on routers allows phones to register locally when CUCM is down.
26. What does the “auto-registration” feature in CUCM do?
A. Automatically assigns phone numbers
B. Automatically registers IP Phones without configuration
C. Enables DHCP on phones
D. Provides firmware updates
Answer: B. Automatically registers IP Phones without configuration
Explanation: Auto-registration allows IP phones to join the CUCM system with default settings.
27. Which component in CUCM handles digit manipulation?
A. Route Pattern
B. Partition
C. Translation Pattern
D. Region
Answer: C. Translation Pattern
Explanation: Translation Patterns manipulate dialed digits (e.g., strip/add prefix) before routing.
28. What is the maximum number of active calls supported by a Cisco 7965 IP Phone (SCCP)?
A. 2
B. 4
C. 6
D. 8
Answer: D. 8
Explanation: Cisco 7965 can support up to 8 active lines/calls using SCCP.
29. How are firmware updates delivered to Cisco IP Phones?
A. Via SMTP
B. Via SFTP
C. Via TFTP
D. Via HTTPS
Answer: C. Via TFTP
Explanation: IP Phones use TFTP to download firmware and config files from the CUCM TFTP server.
30. What is the role of a Partition in CUCM?
A. Defines codec policies
B. Groups dialable patterns
C. Assigns voice-mail boxes
D. Controls SRST settings
Answer: B. Groups dialable patterns
Explanation: Partitions organize dial plan patterns; users can dial only patterns accessible via their CSS.
31. Which protocol is used by Cisco Unity Connection to communicate with CUCM for call routing?
A) SIP
B) H.323
C) SCCP
D) MGCP
Correct Answer: A) SIP
Explanation: Unity Connection uses SIP to integrate with CUCM for voicemail call routing and MWI (Message Waiting Indicator) functions.
32. What is the purpose of the TFTP server in a Cisco IP telephony network?
A) Handles DNS requests
B) Manages voicemail services
C) Delivers phone firmware and configuration files
D) Authenticates users on the network
Correct Answer: C) Delivers phone firmware and configuration files
Explanation: TFTP servers provide the initial firmware and configuration needed by IP phones during bootup.
33. What occurs if an IP phone cannot reach a TFTP server during bootup?
A) The phone reboots continuously
B) The phone uses cached configuration
C) The phone operates in limited mode
D) The phone fails to register
Correct Answer: D) The phone fails to register
Explanation: Without its configuration file from the TFTP server, the phone cannot register with CUCM.
34. Which tool is used to back up and restore CUCM configurations?
A) Cisco Prime
B) Disaster Recovery System (DRS)
C) RTMT
D) Cisco Configuration Professional
Correct Answer: B) Disaster Recovery System (DRS)
Explanation: DRS is built into CUCM and is used to back up and restore system data and configurations.
35. Which of the following is a core function of Cisco IM and Presence?
A) Voicemail routing
B) Presence status and instant messaging
C) Dial plan provisioning
D) DHCP services
Correct Answer: B) Presence status and instant messaging
Explanation: Cisco IM and Presence handles user availability, status sharing, and instant messaging.
36. What is required for Cisco Jabber to function properly with Cisco Collaboration infrastructure?
A) PSTN access only
B) CUCM and Unity Connection only
C) CUCM, Unity, IM and Presence, and TFTP
D) Only TFTP
Correct Answer: C) CUCM, Unity, IM and Presence, and TFTP
Explanation: Jabber relies on integration with CUCM (call control), Unity (voicemail), IM and Presence (chat), and TFTP (configs).
37. What is the default behavior of call forwarding when a user activates “Call Forward No Answer” on their Cisco IP phone?
A) Sends the call to the next hunt member
B) Diverts the call to voicemail
C) Disconnects the call
D) Routes the call to operator
Correct Answer: B) Diverts the call to voicemail
Explanation: By default, CUCM is configured to forward unanswered calls to Unity Connection for voicemail.
38. Which component is responsible for maintaining directory numbers and route patterns in Cisco Collaboration?
A) Unity Connection
B) TFTP Server
C) Cisco Unified Communications Manager
D) Cisco Video Communication Server
Correct Answer: C) Cisco Unified Communications Manager
Explanation: CUCM manages directory numbers, dial plans, and call routing in the collaboration environment.
39. What is the purpose of Media Termination Points (MTP) in CUCM?
A) Video transcoding
B) Dial plan routing
C) Codec conversion and DTMF relay support
D) TFTP file handling
Correct Answer: C) Codec conversion and DTMF relay support
Explanation: MTPs allow compatibility between endpoints that use different codecs or require DTMF conversion.
40. In a Cisco Collaboration setup, what function does the Device Pool provide?
A) Assigns a unique IP address
B) Defines regional settings like codec and time zone
C) Stores voicemail settings
D) Manages LDAP synchronization
Correct Answer: B) Defines regional settings like codec and time zone
Explanation: Device Pools group devices and define settings like region, location, and date/time groups.
41. What does Cisco Expressway-C do in a Collaboration Edge environment?
A) Registers IP Phones
B) Provides voicemail
C) Acts as a firewall
D) Interfaces internal CUCM with Expressway-E
Correct Answer: D) Interfaces internal CUCM with Expressway-E
Explanation: Expressway-C connects to CUCM and relays communications to Expressway-E, enabling secure remote access.
42. What is the function of a Hunt Group in CUCM?
A) Directs calls based on voice quality
B) Routes calls sequentially or simultaneously to multiple users
C) Blocks calls based on permissions
D) Prioritizes codec usage
Correct Answer: B) Routes calls sequentially or simultaneously to multiple users
Explanation: Hunt Groups distribute calls to multiple lines or agents using various algorithms.
43. What does the Cisco IP Communicator do?
A) A web-based voicemail management portal
B) An email client for voicemail
C) A software-based IP phone
D) A SIP trunk simulator
Correct Answer: C) A software-based IP phone
Explanation: Cisco IP Communicator is a softphone that enables users to make calls via a computer.
44. What is the recommended first step in troubleshooting a phone that will not register with CUCM?
A) Reboot the phone
B) Check network cables
C) Confirm TFTP server reachability
D) Reset the device from CUCM
Correct Answer: C) Confirm TFTP server reachability
Explanation: The phone needs to reach the TFTP server to obtain its configuration file and register.
45. Which command on a Cisco switch verifies the voice VLAN assigned to an IP Phone?
A) show vlan brief
B) show voice vlan
C) show interfaces switchport
D) show dhcp lease
Correct Answer: C) show interfaces switchport
Explanation: This command reveals both access and voice VLANs assigned to the port.
46. What is the primary use of a SIP Trunk in CUCM?
A) Point-to-point analog calls
B) Video conferencing
C) Interconnecting VoIP systems
D) TFTP file delivery
Correct Answer: C) Interconnecting VoIP systems
Explanation: SIP Trunks are used to connect CUCM with service providers or other VoIP systems.
47. Which Cisco license type is necessary for enabling video calling capabilities on an endpoint?
A) UCL Enhanced
B) UCL Basic
C) CUWL Standard
D) Video Call License
Correct Answer: C) CUWL Standard
Explanation: Cisco Unified Workspace Licensing (CUWL) Standard or higher is required for full collaboration including video.
48. What feature allows users to retrieve calls from other phones in their group?
A) Barge
B) Pickup Group
C) Hunt Pilot
D) Call Forward All
Correct Answer: B) Pickup Group
Explanation: Pickup Groups let users answer calls ringing on another phone in the same group.
49. Which setting ensures that a Cisco IP phone uses a secure HTTPS connection to CUCM?
A) Device Pool
B) ITL Certificate
C) Dial Peer
D) SIP Normalization Script
Correct Answer: B) ITL Certificate
Explanation: The Initial Trust List (ITL) certificate ensures secure communication between phone and CUCM.
50. How does Cisco Unity Connection notify a user of a new voicemail?
A) Phone reboot
B) Message Waiting Indicator (MWI)
C) SMS alert
D) IP call log
Correct Answer: B) Message Waiting Indicator (MWI)
Explanation: The MWI light on the phone turns on when a voicemail is left for the user.
51. Which application provides reporting and call analytics for CUCM?
A) Cisco Packet Tracer
B) Unified Reporting
C) CallManager Real-Time Monitor
D) Cisco TelePresence Management Suite
Correct Answer: B) Unified Reporting
Explanation: Unified Reporting aggregates configuration and performance data from CUCM into accessible reports.
52. What does a softkey template control on a Cisco IP Phone?
A) Screen resolution
B) IP address assignment
C) Available buttons and features during a call
D) Extension number
Correct Answer: C) Available buttons and features during a call
Explanation: Softkey templates define the set of available actions (like Transfer, Hold) on the phone during call states.
53. What is the purpose of the Date/Time Group in CUCM?
A) Controls directory number format
B) Configures device registration intervals
C) Sets time zone and NTP server association
D) Manages encryption protocols
Correct Answer: C) Sets time zone and NTP server association
Explanation: This ensures that phones display correct date and time according to their location.
54. What is the maximum number of devices supported by a UCL Enhanced License in CUCM?
A) 1
B) 2
C) 3
D) 4
Correct Answer: C) 3
Explanation: UCL Enhanced licenses allow up to 3 registered devices per user.
55. In which situation would you use a transcode resource in a voice network?
A) When relaying voicemail
B) When converting between different voice codecs
C) When synchronizing phone firmware
D) When sending instant messages
Correct Answer: B) When converting between different voice codecs
Explanation: Transcoders are used to convert audio between incompatible codecs during a call.
56. Which protocol does Cisco IP Phone use to get its IP address upon bootup?
A) ARP
B) TFTP
C) SIP
D) DHCP
Correct Answer: D) DHCP
Explanation: IP phones use DHCP to automatically obtain IP addressing information.
57. Which application handles licensing in a CUCM cluster?
A) Cisco Prime
B) Cisco License Manager
C) Enterprise License Manager (ELM)
D) Unified Reporting
Correct Answer: C) Enterprise License Manager (ELM)
Explanation: ELM is used to manage licenses in Cisco Collaboration deployments.
58. What is the function of the MOH (Music on Hold) server in CUCM?
A) Stores voicemail
B) Encrypts video
C) Plays music when calls are on hold
D) Routes calls to alternate locations
Correct Answer: C) Plays music when calls are on hold
Explanation: MOH improves caller experience during hold situations.
59. Which CUCM feature limits how many calls a phone can receive simultaneously?
A) Line CSS
B) Maximum Number of Calls
C) Softkey Template
D) Hunt Group
Correct Answer: B) Maximum Number of Calls
Explanation: This setting controls how many concurrent calls a phone line can handle.
60. What is the role of a Region in CUCM call processing?
A) Assigns voicemail settings
B) Allocates call permissions
C) Defines codec usage between device locations
D) Encrypts phone configuration files
Correct Answer: C) Defines codec usage between device locations
Explanation: Regions are used to control codec choice and bandwidth usage between devices in different geographic areas.
