What Is the Implementing Cisco Collaboration Applications (CAPPS) Exam?
The Implementing Cisco Collaboration Applications (CAPPS) exam is a vital certification assessment designed for IT professionals who specialize in collaboration and communication technologies within enterprise environments. This exam tests your ability to integrate, configure, and troubleshoot Cisco collaboration applications such as Cisco Unity Connection, Cisco Unified IM and Presence, and Cisco Unified Communications Manager.
Whether you’re aiming to become a Cisco Certified Specialist – Collaboration Applications Implementation, or you’re on the path to achieving the CCNP Collaboration certification, this exam is a critical milestone. The CAPPS exam evaluates your knowledge in deploying collaboration solutions that support voice, video, messaging, and presence across multiple platforms.
What You Will Learn
By preparing with this CAPPS practice exam from Exam Sage, you will gain:
A deep understanding of Cisco Unified Communications architecture
Practical skills for deploying Cisco Unity Connection voicemail systems
Expertise in configuring and troubleshooting Cisco IM and Presence services
Proficiency in implementing Cisco Unified Communications Manager applications
Insight into secure SIP, call control, and directory integrations
Real-world knowledge of media resources, device pools, route patterns, and dial plans
Our comprehensive practice exam is designed to simulate the actual exam experience, helping you build confidence, identify knowledge gaps, and master critical concepts before the test day.
Key Topics Covered
The practice exam covers all major domains and skills required for the CAPPS certification, including but not limited to:
Cisco Unified Communications Manager Applications
Cisco Unity Connection configuration and troubleshooting
Cisco Unified IM and Presence deployment
Call control, media resources, and digit manipulation
Voicemail and messaging integration
Directory integration (LDAP, Active Directory)
Single Number Reach (SNR) and Extension Mobility
Secure collaboration (SIP/SRTP)
User provisioning and self-care portals
Dial plan elements – partitions, CSS, route lists, and patterns
Each question is crafted to match the difficulty level and style of the official exam, ensuring an effective study process.
Why Choose Exam Sage for CAPPS Exam Preparation?
At ExamSage.com, we specialize in creating high-quality, up-to-date, and exam-relevant practice tests for midterm, final, and professional certification exams. Our CAPPS practice exam is expertly written to reflect real-world scenarios and Cisco’s exam structure. Here’s why Exam Sage stands out:
✅ Over 450 detailed, exam-style multiple-choice questions
✅ Complete with thorough explanations for every answer
✅ Regularly updated content to reflect Cisco’s latest objectives
✅ Designed for self-paced learning on your own schedule
✅ Instant digital download—no subscription required
✅ Trusted by IT professionals, educators, and exam takers worldwide
Whether you’re a network engineer, systems administrator, or collaboration specialist, Exam Sage equips you with the tools and confidence needed to pass the CAPPS exam on your first try.
Get Started Today
Prepare for success with Exam Sage’s Implementing Cisco Collaboration Applications (CAPPS) Practice Exam. Study smarter, strengthen your expertise, and earn your Cisco certification with confidence.
🔒 Secure checkout – Instant access – 24/7 support
Sample Questions and Answers for (CAPPS) Practice Exam
1. Which Cisco collaboration application provides centralized management for voice and video messaging?
A) Cisco Unified Communications Manager
B) Cisco Unity Connection
C) Cisco Jabber
D) Cisco Expressway
Answer: B) Cisco Unity Connection
Explanation: Cisco Unity Connection provides centralized voice messaging and voicemail services, supporting features like unified messaging, voice mail, and integration with email systems.
2. What protocol does Cisco Jabber primarily use for presence and instant messaging?
A) SIP
B) XMPP
C) SCCP
D) RTP
Answer: B) XMPP
Explanation: Cisco Jabber uses the Extensible Messaging and Presence Protocol (XMPP) to handle presence information and instant messaging.
3. Which Cisco collaboration component acts as a session border controller for mobile and remote access?
A) Cisco Unified CM
B) Cisco Expressway
C) Cisco Unity Connection
D) Cisco Meeting Server
Answer: B) Cisco Expressway
Explanation: Cisco Expressway facilitates secure firewall traversal and enables mobile and remote access for collaboration endpoints.
4. What is the primary purpose of the Cisco Unified Communications Manager?
A) Managing voicemail
B) Call processing and device registration
C) Instant messaging
D) Video conferencing
Answer: B) Call processing and device registration
Explanation: Cisco Unified Communications Manager (CUCM) is responsible for call control, signaling, and managing endpoints in the collaboration environment.
5. Which codec is typically preferred for high-definition voice calls in Cisco collaboration systems?
A) G.711
B) G.729
C) G.722
D) GSM
Answer: C) G.722
Explanation: G.722 is a wideband codec that supports high-definition voice calls, providing better audio quality than narrowband codecs like G.711 or G.729.
6. What feature allows Cisco Unity Connection to send voicemail notifications to users’ email inboxes?
A) Unified Messaging
B) Single Inbox
C) Voice Mail Transfer Protocol (VMTP)
D) Email Integration
Answer: A) Unified Messaging
Explanation: Unified Messaging enables users to receive voicemail notifications and audio messages directly in their email inbox.
7. Which of the following is a key benefit of Cisco Meeting Server?
A) Provides video conferencing and collaboration for Cisco and third-party devices
B) Manages call routing and device registration
C) Acts as a voicemail server
D) Provides instant messaging only
Answer: A) Provides video conferencing and collaboration for Cisco and third-party devices
Explanation: Cisco Meeting Server is a scalable conferencing platform supporting multi-party video collaboration.
8. When configuring Cisco Jabber, which server address must be configured for presence and IM?
A) CUCM server address
B) Cisco Unity Connection address
C) Cisco IM and Presence server address
D) Cisco Expressway address
Answer: C) Cisco IM and Presence server address
Explanation: Cisco Jabber connects to the Cisco IM and Presence server to handle presence status and instant messaging functionality.
9. What is the default port number for SIP signaling in Cisco Unified Communications?
A) 5060
B) 443
C) 1720
D) 5061
Answer: A) 5060
Explanation: SIP signaling typically uses UDP/TCP port 5060 for non-secure connections; port 5061 is used for SIP over TLS (secure signaling).
10. Which Cisco collaboration product integrates with Microsoft Exchange for calendar and voicemail synchronization?
A) Cisco Unity Connection
B) Cisco Jabber
C) Cisco Unified CM
D) Cisco Expressway
Answer: A) Cisco Unity Connection
Explanation: Cisco Unity Connection supports integration with Microsoft Exchange to synchronize voicemail and calendar notifications.
11. In Cisco collaboration, what is the primary role of Cisco IM and Presence Service?
A) Voice mail processing
B) Call control and signaling
C) Presence and instant messaging management
D) Firewall traversal
Answer: C) Presence and instant messaging management
Explanation: Cisco IM and Presence Service provides presence status, instant messaging, and chat capabilities within the collaboration environment.
12. Which Cisco codec is optimized for low bandwidth and compressed voice calls?
A) G.711
B) G.729
C) G.722
D) Opus
Answer: B) G.729
Explanation: G.729 is a low bit-rate codec optimized for bandwidth efficiency, commonly used in WAN links.
13. What is the main benefit of enabling Media Resource Group Lists (MRGL) in Cisco Unified CM?
A) Controls which media resources are available to devices
B) Manages voicemail storage
C) Configures call routing
D) Handles presence information
Answer: A) Controls which media resources are available to devices
Explanation: MRGLs are used to assign and prioritize media resources like conference bridges, music on hold, and transcoders to devices.
14. What service is used to synchronize Cisco Jabber contacts with Microsoft Outlook?
A) Cisco Unified CM
B) Cisco Expressway
C) Cisco Unified Communications Manager IM and Presence
D) Cisco Presence Server
Answer: C) Cisco Unified Communications Manager IM and Presence
Explanation: Cisco IM and Presence integrates with Outlook to synchronize contacts and presence information.
15. Which protocol does Cisco Expressway use to facilitate traversal through firewalls for remote devices?
A) SIP
B) H.323
C) Mobile and Remote Access (MRA) protocol
D) HTTPS and TLS
Answer: D) HTTPS and TLS
Explanation: Cisco Expressway uses HTTPS and TLS to securely traverse firewalls, enabling mobile and remote access without VPNs.
16. What is the role of Cisco Unified Border Element (CUBE) in collaboration?
A) Video conferencing management
B) Border control between enterprise and external SIP networks
C) Call control and endpoint registration
D) Instant messaging
Answer: B) Border control between enterprise and external SIP networks
Explanation: CUBE acts as a session border controller for SIP trunks, providing security and protocol interworking.
17. How does Cisco Unity Connection provide accessibility for users with disabilities?
A) Visual voicemail and TTY support
B) Only audio messages
C) No accessibility features
D) Instant messaging
Answer: A) Visual voicemail and TTY support
Explanation: Cisco Unity Connection supports visual voicemail, TTY devices, and other accessibility features to aid users with disabilities.
18. Which Cisco collaboration component provides call admission control to prevent oversubscription of bandwidth?
A) Cisco Unified CM
B) Cisco Unified Border Element (CUBE)
C) Cisco Unified Communications Manager IM and Presence
D) Cisco Unified Communications Manager Location-Based CAC
Answer: D) Cisco Unified Communications Manager Location-Based CAC
Explanation: Location-Based Call Admission Control (CAC) manages bandwidth between sites to ensure calls are only admitted if sufficient bandwidth is available.
19. Which service must be configured for integrating Cisco Jabber with mobile devices?
A) Cisco Expressway Mobile and Remote Access (MRA)
B) Cisco Unity Connection
C) Cisco Unified CM
D) Cisco Meeting Server
Answer: A) Cisco Expressway Mobile and Remote Access (MRA)
Explanation: MRA enables secure Jabber access from mobile devices without a VPN using Cisco Expressway.
20. What does the acronym “CAPPS” stand for?
A) Cisco Advanced Presence and Phone System
B) Cisco Application and Phone Provisioning System
C) Implementing Cisco Collaboration Applications
D) Cisco Advanced Protocol and Phone Services
Answer: C) Implementing Cisco Collaboration Applications
Explanation: CAPPS is the acronym for Implementing Cisco Collaboration Applications certification exam.
21. Which service handles call queuing and interactive voice response (IVR) in Cisco collaboration?
A) Cisco Unified CM
B) Cisco Unified Contact Center Express (UCCX)
C) Cisco Unity Connection
D) Cisco Expressway
Answer: B) Cisco Unified Contact Center Express (UCCX)
Explanation: UCCX provides contact center capabilities, including IVR and call queuing.
22. What is the main function of Cisco Unified Communications Manager IM and Presence Service?
A) Provides call routing
B) Manages instant messaging and presence data
C) Manages voicemail
D) Controls firewall traversal
Answer: B) Manages instant messaging and presence data
Explanation: This service is responsible for handling user presence and instant messaging.
23. Which transport protocol is used for RTP streams in Cisco collaboration?
A) TCP
B) UDP
C) HTTP
D) SIP
Answer: B) UDP
Explanation: RTP (Real-time Transport Protocol) typically uses UDP to transport media streams like voice and video due to lower latency.
24. Which feature of Cisco Unity Connection allows a user to forward voicemail messages to others?
A) Message forwarding
B) Unified messaging
C) Voicemail transfer
D) Voice message delegation
Answer: A) Message forwarding
Explanation: Message forwarding allows users to send voicemail messages to other users or groups.
25. How does Cisco Expressway provide remote Jabber access without requiring a VPN?
A) By tunneling all traffic through a VPN
B) Through Mobile and Remote Access (MRA) using firewall traversal
C) By using SIP over TLS only
D) It does not support remote access
Answer: B) Through Mobile and Remote Access (MRA) using firewall traversal
Explanation: MRA allows Jabber clients to securely connect through firewalls without a VPN using Expressway.
26. Which Cisco collaboration server supports advanced speech recognition for voicemail?
A) Cisco Unity Connection
B) Cisco Unified CM
C) Cisco IM and Presence
D) Cisco Expressway
Answer: A) Cisco Unity Connection
Explanation: Cisco Unity Connection supports advanced speech recognition features, including voicemail navigation and voice commands.
27. Which protocol does Cisco Unified CM use for communication with Cisco IP Phones?
A) SIP
B) SCCP
C) MGCP
D) RTP
Answer: B) SCCP
Explanation: Cisco IP Phones can use SCCP (Skinny Client Control Protocol), Cisco’s proprietary protocol, or SIP depending on configuration.
28. Which Cisco product provides presence and IM services for Cisco Webex Teams?
A) Cisco Unified CM
B) Cisco Expressway
C) Cisco Webex Control Hub
D) Cisco IM and Presence
Answer: D) Cisco IM and Presence
Explanation: Cisco IM and Presence provides the backend services for presence and instant messaging, including integration with Webex Teams.
29. What is the function of the Cisco TMS (TelePresence Management Suite)?
A) Unified messaging
B) Managing video conferencing endpoints and scheduling meetings
C) Call control
D) Firewall traversal
Answer: B) Managing video conferencing endpoints and scheduling meetings
Explanation: Cisco TMS is used for managing telepresence endpoints, scheduling conferences, and reporting.
30. In Cisco collaboration, what is the purpose of a Device Pool?
A) To group endpoints for simplified management and assign common configurations
B) To store voicemail messages
C) To manage IM users
D) To configure firewall rules
Answer: A) To group endpoints for simplified management and assign common configurations
Explanation: Device Pools group devices to share common configurations like region, date/time group, and media resources.
31. Which Cisco collaboration component provides a web-based interface for users to manage their voicemail?
A) Cisco Unified CM
B) Cisco Unity Connection Web Inbox
C) Cisco Expressway
D) Cisco IM and Presence
Answer: B) Cisco Unity Connection Web Inbox
Explanation: Cisco Unity Connection offers a Web Inbox interface allowing users to listen to, delete, and manage voicemail messages online.
32. What is the recommended codec for video calls in Cisco collaboration environments?
A) H.264
B) G.711
C) G.729
D) H.263
Answer: A) H.264
Explanation: H.264 is widely used for video compression in Cisco video endpoints due to its efficiency and high video quality.
33. Which Cisco collaboration feature enables users to see the availability status of their contacts?
A) Presence
B) Call Forwarding
C) Voice Mail Notification
D) Call Park
Answer: A) Presence
Explanation: Presence indicates a user’s availability status, such as available, busy, or away.
34. What service should be installed to enable Cisco Jabber video calls?
A) Cisco Unified CM Video Codec Pack
B) Cisco Video Communication Server
C) Cisco Unified Communications Manager with Video Support
D) Cisco Unity Connection
Answer: C) Cisco Unified Communications Manager with Video Support
Explanation: Cisco Unified CM manages video endpoints and supports video calls for Jabber clients.
35. Which Cisco protocol is primarily used for secure signaling in Cisco collaboration?
A) SIP over TLS
B) RTP over UDP
C) SCCP over TCP
D) H.323 over TCP
Answer: A) SIP over TLS
Explanation: SIP signaling secured by TLS ensures encrypted call setup messages.
36. What is the main benefit of enabling Cisco Jabber’s Single Sign-On (SSO)?
A) Allows users to sign in once and access multiple Cisco collaboration services
B) Provides secure voice encryption
C) Allows remote access through Expressway
D) Enables voicemail forwarding
Answer: A) Allows users to sign in once and access multiple Cisco collaboration services
Explanation: SSO improves user experience by allowing one login credential to authenticate multiple services.
37. What is the purpose of a Cisco Unified Communications Manager region?
A) To define bandwidth limits and codec preferences between sites
B) To group devices with common features
C) To assign voicemail boxes
D) To manage user authentication
Answer: A) To define bandwidth limits and codec preferences between sites
Explanation: Regions define bandwidth usage and codec selection for calls crossing WAN links.
38. Which Cisco service provides centralized software and device provisioning for IP phones?
A) Cisco Unified Communications Manager
B) Cisco Unified Communications Manager Device Provisioning System (DPS)
C) Cisco IM and Presence
D) Cisco Expressway
Answer: B) Cisco Unified Communications Manager Device Provisioning System (DPS)
Explanation: DPS simplifies bulk provisioning and firmware upgrades for Cisco IP phones.
39. Which port must be opened to allow Jabber clients to communicate with Cisco IM and Presence?
A) 5222
B) 5060
C) 443
D) 80
Answer: A) 5222
Explanation: Port 5222 is used for XMPP client connections for instant messaging and presence.
40. What protocol does Cisco Unity Connection use to synchronize voicemail data with Microsoft Exchange?
A) MAPI
B) SMTP
C) IMAP
D) LDAP
Answer: A) MAPI
Explanation: Messaging Application Programming Interface (MAPI) is used for integration with Microsoft Exchange.
41. In Cisco collaboration, what is the primary use of Cisco Emergency Responder (CER)?
A) To enhance security for collaboration endpoints
B) To provide emergency location services for 911 calls
C) To manage voicemail routing
D) To optimize bandwidth usage
Answer: B) To provide emergency location services for 911 calls
Explanation: CER identifies the physical location of a caller during an emergency call for response teams.
42. Which Cisco product is designed specifically for managing contact centers?
A) Cisco Unified Contact Center Enterprise (UCCE)
B) Cisco Unity Connection
C) Cisco Expressway
D) Cisco Unified CM
Answer: A) Cisco Unified Contact Center Enterprise (UCCE)
Explanation: UCCE offers advanced contact center features like call routing, agent management, and reporting.
43. Which Cisco collaboration tool enables desktop sharing during a Cisco Meeting?
A) Cisco Webex Meetings
B) Cisco Jabber
C) Cisco Unity Connection
D) Cisco Expressway
Answer: A) Cisco Webex Meetings
Explanation: Cisco Webex Meetings provides web conferencing features including desktop sharing and collaboration.
44. What is the default port used for Cisco Unified CM administration web access?
A) 80
B) 443
C) 8080
D) 22
Answer: B) 443
Explanation: Cisco Unified CM uses HTTPS on port 443 for secure web-based administration.
45. What is the main purpose of the Cisco Collaboration Edge?
A) To secure collaboration endpoints by providing firewall traversal and remote access
B) To store voicemail messages
C) To manage contact centers
D) To provide instant messaging
Answer: A) To secure collaboration endpoints by providing firewall traversal and remote access
Explanation: Cisco Collaboration Edge secures mobile and remote user access via Expressway technology.
46. Which Cisco collaboration feature supports automatic call recording?
A) Cisco Unified CM with Cisco MediaSense
B) Cisco Unity Connection
C) Cisco Expressway
D) Cisco Jabber
Answer: A) Cisco Unified CM with Cisco MediaSense
Explanation: Cisco MediaSense integrates with Unified CM to enable automatic call recording.
47. How does Cisco Expressway interoperate with Cisco Unified CM to enable remote Jabber users?
A) It acts as a proxy between Jabber clients and Unified CM
B) It registers endpoints directly
C) It provides voicemail services
D) It only manages instant messaging
Answer: A) It acts as a proxy between Jabber clients and Unified CM
Explanation: Expressway proxies signaling and media traffic for secure remote client connectivity.
48. Which Cisco tool is used to monitor the health and performance of Cisco Unified Communications?
A) Cisco Prime Collaboration Assurance
B) Cisco Unity Connection
C) Cisco Jabber
D) Cisco Expressway
Answer: A) Cisco Prime Collaboration Assurance
Explanation: Cisco Prime provides monitoring and troubleshooting tools for Cisco collaboration environments.
49. What feature allows Cisco Unity Connection users to access voicemail remotely?
A) Remote Inbox Access
B) Visual Voicemail
C) Mobile Access
D) Voicemail Transfer
Answer: A) Remote Inbox Access
Explanation: Remote Inbox Access allows users to listen to and manage voicemail messages over the phone.
50. Which Cisco product supports presence federation with external XMPP domains?
A) Cisco IM and Presence
B) Cisco Unity Connection
C) Cisco Expressway
D) Cisco Unified CM
Answer: A) Cisco IM and Presence
Explanation: It supports presence federation, allowing presence sharing with users in external XMPP domains.
51. What is the purpose of Cisco’s Location-Based Call Admission Control (CAC)?
A) To prevent calls from being established if insufficient bandwidth exists between locations
B) To route emergency calls
C) To provision devices
D) To monitor call quality
Answer: A) To prevent calls from being established if insufficient bandwidth exists between locations
Explanation: Location-based CAC restricts calls to maintain quality on limited bandwidth links.
52. Which Cisco collaboration component provides video interoperability between Cisco and third-party video systems?
A) Cisco Meeting Server
B) Cisco Expressway
C) Cisco Unified CM
D) Cisco Unity Connection
Answer: A) Cisco Meeting Server
Explanation: Cisco Meeting Server supports interoperability with various video endpoints for conferencing.
53. Which type of Cisco Unified CM endpoint registration requires a direct IP address assignment?
A) Static IP Phone
B) DHCP-assigned IP Phone
C) Remote Device Registration
D) SIP Trunk
Answer: A) Static IP Phone
Explanation: Static IP Phones require manual IP configuration, including IP address assignment.
54. What is the Cisco collaboration platform that integrates voice, video, messaging, and mobility?
A) Cisco Unified Communications Manager (CUCM)
B) Cisco Unity Connection
C) Cisco Webex Teams
D) Cisco Jabber
Answer: A) Cisco Unified Communications Manager (CUCM)
Explanation: CUCM integrates voice, video, messaging, and mobility features in a unified platform.
55. How does Cisco Unity Connection handle voicemail message transcription?
A) Through Cisco Transcription Services, converting voicemail to text
B) It does not provide transcription
C) By forwarding to email as an audio file only
D) Using third-party plugins
Answer: A) Through Cisco Transcription Services, converting voicemail to text
Explanation: Cisco Unity Connection offers voicemail-to-text transcription to improve message accessibility.
56. Which Cisco collaboration product supports enterprise instant messaging and real-time presence?
A) Cisco IM and Presence Service
B) Cisco Unity Connection
C) Cisco Expressway
D) Cisco Unified CM
Answer: A) Cisco IM and Presence Service
Explanation: It is responsible for providing real-time presence and instant messaging functionality.
57. Which technology is primarily used by Cisco Jabber to encrypt media traffic?
A) SRTP (Secure Real-Time Transport Protocol)
B) HTTPS
C) SSL VPN
D) SSH
Answer: A) SRTP (Secure Real-Time Transport Protocol)
Explanation: SRTP encrypts RTP media streams to provide confidentiality and integrity.
58. Which Cisco product acts as a firewall traversal solution for video and voice?
A) Cisco Expressway
B) Cisco Unified CM
C) Cisco Unity Connection
D) Cisco Jabber
Answer: A) Cisco Expressway
Explanation: Expressway enables secure firewall traversal for collaboration services.
59. What does Cisco’s “Mobile and Remote Access” (MRA) enable for Jabber users?
A) Secure, VPN-free access to collaboration services from outside the corporate network
B) Automatic call forwarding
C) Device provisioning
D) Voicemail access
Answer: A) Secure, VPN-free access to collaboration services from outside the corporate network
Explanation: MRA provides secure remote Jabber connectivity without VPN.
60. What Cisco component provides centralized logging and troubleshooting for collaboration endpoints?
A) Cisco Unified Communications Manager
B) Cisco Prime Collaboration
C) Cisco Expressway
D) Cisco Unity Connection
Answer: B) Cisco Prime Collaboration
Explanation: Cisco Prime Collaboration offers centralized logging, monitoring, and troubleshooting.
