Salesforce Certified Community Cloud Consultant Exam

Salesforce Certified Community Cloud Consultant Exam Questions

In today’s customer-driven digital economy, organizations seek seamless engagement across all touchpoints—partners, customers, and employees alike. Salesforce Experience Cloud (formerly Community Cloud) enables businesses to build branded, connected experiences at scale. If you’re a consultant or professional working with this platform, the Salesforce Certified Community Cloud Consultant certification validates your ability to design, deploy, and optimize these solutions.

What is the Salesforce Certified Community Cloud Consultant Exam?

The Salesforce Certified Community Cloud Consultant credential is designed for individuals who implement Experience Cloud in a consulting role. This certification recognizes professionals who can gather requirements, design Experience Cloud architecture, and implement scalable, secure, and user-friendly sites.

Whether you’re building a customer portal, a partner hub, or an internal knowledge-sharing space, this certification proves you have the real-world skills to translate business goals into functioning digital experiences on Salesforce.

Who Should Take This Exam?

This exam is ideal for:

• Salesforce consultants with hands-on implementation experience in Experience Cloud.

• CRM experts who design community engagement strategies for partners, employees, or customers.

• Administrators or architects with knowledge of Salesforce sharing and security models.

• Professionals aiming to expand their credentials and take on more client-facing or strategic roles.

Before sitting for this exam, Salesforce recommends holding the Salesforce Administrator certification and having practical experience with the platform.

Exam Details at a Glance

Core Topics Covered in the Exam

To pass the Community Cloud Consultant exam, you’ll need a well-rounded understanding of the following subject areas:

1. Community Setup (18%)

You’ll be tested on your knowledge of configuring communities using templates, setting up topics, branding, and configuring navigation. You’ll also need to understand how to manage login and self-registration processes for external users.

2. Sharing and Security (20%)

Understanding Salesforce’s sharing model is essential. You must know how to set up external sharing rules, roles, and permissions to ensure users access the right data while maintaining platform security.

3. Experience Builder (12%)

Experience Builder is the heart of Experience Cloud customization. The exam evaluates your skill in modifying templates, setting themes, managing components, and optimizing the user experience for desktop and mobile devices.

4. Community Management (11%)

This section focuses on tools like dashboards, reputation levels, moderation rules, and engagement metrics. You should understand how to foster healthy community interaction and track key usage statistics.

5. Implementation Strategy (22%)

Here, your ability to gather requirements and translate them into a scalable and maintainable solution will be assessed. Expect questions on license selection, multi-community architectures, integration strategies, and compliance with best practices.

6. Content and CMS (9%)

Experience Cloud supports CMS Connect, Knowledge Articles, and Chatter for collaboration. You’ll need to know how to make content relevant through audience targeting and personalization.

7. Templates and Use Cases (8%)

Finally, the exam asks you to identify the best use cases for templates like Customer Account Portal, Partner Central, and Build Your Own (LWR), and to understand their limitations and benefits.

Study Resources to Help You Succeed

There are several ways to prepare effectively:

• Salesforce Trailhead: Start with the official Experience Cloud Consultant learning path. It’s free, interactive, and built by Salesforce experts.

• Hands-On Practice: Build a sample site in a free Developer Org. Test different sharing models, templates, and customizations.

• Official Exam Guide: Download the latest outline from Salesforce to ensure you focus on the right topics.

• Community Forums: Join Salesforce’s Trailblazer Community to exchange tips and experiences with other test-takers.

• Mock Exams: Practice with high-quality practice questions that reflect the difficulty and scope of the real test.

Why Earn This Certification?

Earning this credential provides tangible career benefits:

• Market Demand: Experience Cloud is used by thousands of organizations globally. Certified professionals are in high demand.

• Professional Growth: Showcasing this skill on your resume or LinkedIn profile can open doors to roles like Solution Architect, Senior Consultant, or Engagement Manager.

• Higher Earnings: Salesforce-certified consultants typically command higher salaries compared to non-certified peers.

• Client Confidence: For those in consulting or freelance work, this certification signals trust and technical authority to clients.

Final Thoughts

The Salesforce Certified Community Cloud Consultant exam isn’t just a test—it’s a validation of your ability to deliver engaging digital experiences that connect people to data and each other. Whether you’re working in a consulting firm, a Salesforce partner company, or leading internal transformation, this certification gives you a competitive edge.

With preparation, hands-on experience, and a strategic study plan, you can pass the exam and elevate your Salesforce career.

Sample Questions and Answers

What is the primary purpose of Salesforce Experience Cloud?

A) To replace Salesforce CRM
B) To provide a mobile app development platform
C) To create branded digital experiences for customers, partners, and employees
D) To enable AI-based analytics

Correct Answer: C
Explanation: Experience Cloud (formerly Community Cloud) helps organizations build branded digital spaces (websites, portals, forums) for external and internal users. It facilitates self-service, partner collaboration, and customer engagement without replacing the core CRM.

Which user license is typically required for a B2B partner user in an Experience Cloud site?

A) Customer Community Plus
B) Partner Community
C) External Apps
D) Chatter Free

Correct Answer: B
Explanation: The Partner Community license is designed for B2B partners who need access to more Salesforce objects (like Opportunities and Leads). It provides broader CRM access than Customer Community licenses.

What is the key difference between a Customer Community and Customer Community Plus license?

A) Plus users can access dashboards and reports
B) Customer Community users can access leads
C) Plus users have full access to standard objects
D) There is no difference

Correct Answer: A
Explanation: Customer Community Plus users can access dashboards, reports, and advanced sharing rules, making them suitable for more advanced use cases, like business clients needing deeper analytics.

What tool in Salesforce is used to create and manage Experience Cloud sites?

A) Site.com Studio
B) Experience Builder
C) Community Designer
D) Visualforce Page Editor

Correct Answer: B
Explanation: Experience Builder is the modern drag-and-drop tool used to build and configure Experience Cloud sites with templates, branding, and page components.

Which security setting restricts guest users from creating or editing records?

A) Sharing Rules
B) Profile Permissions
C) Guest User Access Setting
D) Role Hierarchy

Correct Answer: C
Explanation: The Guest User Access Setting restricts guest users from creating or editing records by default for security reasons and requires explicit sharing rules or permission changes to override.

When should you choose the Partner Central template?

A) For employee onboarding
B) For peer-to-peer customer discussions
C) For partner relationship management with opportunity access
D) For customer support forums

Correct Answer: C
Explanation: The Partner Central template is optimized for managing leads, opportunities, and campaigns with external partners.

Which Experience Cloud component allows users to submit and view cases?

A) CMS Connect
B) Chatter
C) Case Deflection
D) Case Object Component

Correct Answer: D
Explanation: The Case Object Component (in Experience Builder) enables users to create and view cases from within the site, making it key for customer service portals.

What is the function of CMS Connect in Experience Cloud?

A) To store community metadata
B) To create dynamic dashboards
C) To display external CMS content in your Experience Cloud site
D) To backup user-generated content

Correct Answer: C
Explanation: CMS Connect pulls content from external CMS platforms (like Adobe Experience Manager) and displays it in your Salesforce site while maintaining branding.

What is the benefit of using Audience Targeting in Experience Cloud?

A) It prevents spam
B) It secures records
C) It customizes content visibility based on user criteria
D) It enables AI chatbots

Correct Answer: C
Explanation: Audience Targeting allows site managers to show different content to different users based on login status, user type, record fields, etc., enhancing personalization.

Which feature can you use to track how users interact with your Experience Cloud site?

A) Login Flow
B) Google Analytics Integration
C) Chatter Feed
D) Workflow Rules

Correct Answer: B
Explanation: Google Analytics integration helps monitor user behavior, page views, clicks, and bounce rates, giving insights into user engagement.

Which data model is most appropriate for delegating account access to partner users?

A) Sharing Sets
B) Role Hierarchy
C) Account Relationship Management
D) External Sharing Model

Correct Answer: B
Explanation: Role Hierarchy is used to provide record-level access in partner portals, where users need visibility into opportunities and accounts below their role.

What enables users to reset their passwords in an Experience Cloud site?

A) Two-factor authentication
B) Login Flow
C) Forgot Password link
D) Chatter Settings

Correct Answer: C
Explanation: The “Forgot Password” functionality on login pages allows users to reset their credentials through a secure email-based process.

Which tool can customize page layouts for different user groups?

A) Salesforce Flow
B) Experience Builder with Audience Targeting
C) Visualforce
D) Static Resources

Correct Answer: B
Explanation: Experience Builder allows you to target page components to specific audiences based on criteria, helping deliver tailored experiences.

What is required to allow external users to access knowledge articles?

A) Enable Article Types
B) Assign Knowledge User License
C) Set up a Public Group
D) Publish the articles and enable topics

Correct Answer: D
Explanation: To show Knowledge articles to external users, articles must be published and shared through Topics in the site.

What does a Sharing Set do in a Customer Community site?

A) Assigns roles to external users
B) Provides access to records based on user’s contact or account
C) Maps profiles to page layouts
D) Manages access to dashboards

Correct Answer: B
Explanation: Sharing Sets grant access to records based on the user’s contact/account relationship and are suitable for Customer Community licenses.

What is the recommended approach for creating multilingual Experience Cloud sites?

A) Create a separate site per language
B) Use Google Translate
C) Enable multiple languages and provide translations
D) Clone Lightning components

Correct Answer: C
Explanation: Salesforce supports multilingual sites through language settings and translation workbench, allowing a single site to serve different languages.

What permission is required for external users to view reports?

A) “View All Data”
B) “Run Reports”
C) Customer Community license
D) Customer Community Plus or Partner license with report folder access

Correct Answer: D
Explanation: Only users with Customer Community Plus or Partner licenses and appropriate folder access can view reports.

What type of component should be used to embed dynamic record views?

A) CMS Connect
B) Record Detail Component
C) Chatter Feed
D) Topics List

Correct Answer: B
Explanation: The Record Detail component is used to dynamically display a record’s fields based on the page context.

What is the maximum number of external users allowed in an Experience Cloud site by default?

A) 5,000
B) 10,000
C) Unlimited with appropriate licensing
D) 25,000

Correct Answer: C
Explanation: The number of users is determined by purchased licenses, and there is no fixed upper cap if licensing supports it.

Which object connects an Experience Cloud user to their account and contact?

A) Contact
B) User
C) AccountContactRelation
D) Role

Correct Answer: B
Explanation: The User record links a person to both their Contact and Account records, enabling login and access control.

Which automation tool is best for onboarding new Experience Cloud users with welcome emails and record updates?

A) Workflow Rules
B) Process Builder
C) Flow
D) Approval Process

Correct Answer: C
Explanation: Flow is the most powerful and flexible tool for automating processes like onboarding, email alerts, and record creation.

Which component allows self-registration of new users?

A) Login Flow
B) Self-Registration Component
C) CMS Connect
D) Audience Rule

Correct Answer: B
Explanation: The Self-Registration Component enables external users to sign up via the site without admin intervention.

What happens when a guest user submits a form on an Experience Cloud site?

A) It is always stored in a lead object
B) It is automatically approved
C) It is captured via a Flow, Web-to-Lead, or Apex
D) It is rejected

Correct Answer: C
Explanation: Submissions from guest users are typically captured using Flows or Web-to-Lead forms for lead generation or case creation.

Which tool helps manage login experiences across different Experience Cloud sites?

A) Lightning App Builder
B) Login Discovery
C) CMS Connect
D) Data Loader

Correct Answer: B
Explanation: Login Discovery can be used to direct users to appropriate authentication flows based on input criteria like email domain.

How do you ensure community pages are mobile-responsive?

A) Use Visualforce
B) Enable Chatter
C) Use Lightning Templates and test in mobile preview
D) Add inline CSS

Correct Answer: C
Explanation: Lightning Templates are inherently mobile-responsive, and the mobile preview in Experience Builder ensures proper design.

Which object is typically used to manage partner deal registrations in Partner Central?

A) Lead
B) Opportunity
C) Campaign
D) Deal Registration

Correct Answer: D
Explanation: Salesforce supports a custom object called Deal Registration to manage the process of partners registering deals for review and approval.

What do you use to control user navigation in Experience Cloud?

A) Apex Triggers
B) Navigation Menu Component
C) Lightning Flow
D) CMS Feed

Correct Answer: B
Explanation: The Navigation Menu component in Experience Builder manages how users access different pages and tabs in the site.

Which setting allows access to unpublished Knowledge articles?

A) Article Access: Draft
B) Article Type Access
C) Article Visibility Rules
D) None – only published articles are visible

Correct Answer: D
Explanation: Only published Knowledge articles can be accessed by external users in Experience Cloud. Drafts are limited to internal users.

How can a consultant customize the login page for a specific Experience Cloud site?

A) Modify Site Guest Profile
B) Customize Login Page in Experience Builder
C) Add JavaScript to the CMS Connect
D) Use Field-Level Security

Correct Answer: B
Explanation: Login pages can be customized directly in Experience Builder with branding, messages, and custom components.

What is the default sharing setting for external users in Experience Cloud?

A) Public Read/Write
B) Controlled by Parent
C) Private
D) Read Only

Correct Answer: C
Explanation: For security reasons, the default sharing setting for external users is Private, requiring explicit sharing rules or role hierarchy configuration.