What is the Public Salesforce Sector Solutions Accredited Professional Exam?
The Public Salesforce Sector Solutions Accredited Professional Exam is designed for professionals working in public sector organizations who want to validate their expertise in using Salesforce tailored to government and nonprofit needs. This credential confirms your ability to leverage Salesforce tools and features to improve constituent services, streamline operations, ensure compliance, and drive digital transformation in public agencies.
Passing this exam demonstrates that you have a deep understanding of how to configure, manage, and optimize Salesforce applications specifically for the unique challenges faced by public sector entities.
What Will You Learn?
By preparing with this comprehensive practice test, you will gain mastery over key Salesforce capabilities relevant to the public sector, including:
Managing constituent data with custom objects and relationships
Automating workflows, notifications, and approvals using Scheduled Flows and Process Builder
Enhancing user experience with Dynamic Forms and Lightning Experience
Ensuring data security and compliance via Role Hierarchy, Sharing Rules, and Field-Level Security
Leveraging Salesforce Knowledge and Surveys for better case resolution and feedback collection
Supporting multi-agency collaboration through Chatter and integrated case management
Implementing service level agreements (SLAs) using Entitlements and Milestones
Handling data imports, updates, and migrations with Data Loader and APIs
Creating personalized dashboards and reports to track performance and outcomes
Managing volunteer programs, public events, and emergency alerts effectively
Maintaining constituent privacy and consent with advanced consent management features
Utilizing Einstein Bots to automate simple constituent interactions and improve responsiveness
Key Topics Covered
This practice test covers all essential topics to prepare you for the Public Salesforce Sector Solutions Accredited Professional Exam:
Salesforce architecture and data model for public sector needs
Automation tools: Flows, Process Builder, Scheduled Jobs
Security and access control mechanisms
Case and service management, including Entitlements and Milestones
Constituent engagement tools: Campaigns, Surveys, Knowledge Base
Data management best practices, including import/export and data cleansing
Multi-agency collaboration features
Reporting and dashboard creation, including Dynamic Dashboards
Compliance and audit trails for transparency and accountability
Mobile access and usability enhancements
Managing licenses, certifications, and document expiration tracking
Privacy, consent, and multi-lingual communication support
Use of AI-driven tools like Einstein Bots for self-service
Why Choose Exam Sage for Your Salesforce Certification Preparation?
ExamSage.com is a trusted platform committed to providing premium-quality practice exams designed by industry experts with extensive public sector Salesforce experience. Our practice tests are crafted to reflect the latest exam objectives and real-world scenarios, helping you build confidence and ensure exam success.
Comprehensive Questions: Over 430+ updated, detailed multiple-choice questions with thorough explanations.
Real Exam Simulation: Experience exam-style questions that mirror the official certification test.
Explanations and Insights: Understand not just the “what” but the “why” behind every answer to deepen your knowledge.
Regular Updates: Exam content is continuously reviewed to keep pace with Salesforce platform changes and exam updates.
Prepare smart, pass confidently, and advance your career in public sector Salesforce solutions with Exam Sage’s trusted practice exams.
Ready to master the Public Salesforce Sector Solutions Accredited Professional Exam? Start practicing with Exam Sage today and unlock your full potential!
Sample Questions and Answers
1. Which of the following describes the core purpose of the Public Sector Solutions (PSS) package?
A. To support Salesforce Sales Cloud users with public grants.
B. To help government agencies deliver services through case management, licensing, and permitting.
C. To automate Salesforce CPQ for educational institutions.
D. To configure multi-currency support for government procurement.
Answer: B
Explanation: PSS is designed to streamline and digitize government agency operations like case management, permitting, and licensing on the Salesforce platform.
2. What object does the Public Sector Solutions data model use to track interactions with constituents?
A. Opportunity
B. Case
C. Interaction Summary
D. Contact Log
Answer: C
Explanation: The Interaction Summary object is used to log detailed engagements and interactions with constituents, enabling better service tracking and reporting.
3. Which object is central to Public Sector Case Management in Salesforce PSS?
A. Work Order
B. Case
C. Incident
D. Application
Answer: B
Explanation: The Case object is the foundational element in public sector case management, allowing for intake, tracking, escalation, and resolution of service requests.
4. In PSS, which object is used to store detailed demographic information about constituents?
A. Household
B. Person Account
C. Individual
D. Party
Answer: C
Explanation: The Individual object is used to store specific, often sensitive, demographic and identifying information about a person within the public sector domain.
5. What is the purpose of the OmniStudio DataRaptor in Public Sector Solutions?
A. To generate reports
B. To import metadata
C. To extract, transform, and load (ETL) data from Salesforce objects
D. To generate Apex triggers
Answer: C
Explanation: DataRaptor is part of OmniStudio and is used for ETL purposes within Salesforce, enabling dynamic data operations across objects without writing code.
6. Which Salesforce tool allows for the configuration of dynamic, guided user experiences in PSS?
A. Flow
B. Screen Flow
C. OmniScripts
D. Lightning App Builder
Answer: C
Explanation: OmniScripts allow public sector agencies to create guided, dynamic forms and interactions without coding, perfect for constituent self-service.
7. Which one of the following is an essential benefit of using Licensing and Permitting in PSS?
A. Automated refund processing
B. Streamlined submission and review of public applications
C. Cryptocurrency tax collection
D. Social media integration
Answer: B
Explanation: Licensing and Permitting solutions in PSS help streamline the application intake, review, and decision processes.
8. What is the function of the Assessment entity in PSS?
A. To evaluate financial eligibility
B. To manage performance reviews
C. To assess business license risks
D. To define and score conditions for eligibility or approval
Answer: D
Explanation: Assessments allow agencies to define criteria, weight them, and apply scoring logic to determine outcomes like eligibility or risk.
9. A public health agency needs to track licenses issued to medical professionals. Which two objects would likely be used?
A. License, Assessment
B. Permit, Case
C. License, License Type
D. Opportunity, Application
Answer: C
Explanation: License represents the actual record issued, while License Type defines categories and rules related to the license.
10. Which of the following tools is best used to integrate external systems in a PSS environment?
A. Salesforce Inbox
B. OmniStudio Integration Procedures
C. Process Builder
D. Visualforce
Answer: B
Explanation: Integration Procedures can be used to call out to APIs or external services, aggregate data, and transform it as needed within OmniStudio.
11. What is a common use of the Relationship Graph in PSS?
A. Tracking opportunities and quotes
B. Linking records for data deduplication
C. Viewing complex relationships between people and entities
D. Generating mobile app interfaces
Answer: C
Explanation: Relationship Graph allows users to visualize and navigate relationships between records such as people, organizations, and services.
12. Which object tracks the submission of a request by a constituent for a government service?
A. Work Order
B. Application
C. Service Request
D. Interaction Summary
Answer: C
Explanation: Service Request is used to log constituent-initiated actions for service delivery.
13. What Salesforce technology allows agencies to build guided interactions without code in PSS?
A. Apex
B. OmniScripts
C. Apex Classes
D. Schema Builder
Answer: B
Explanation: OmniScripts help design no-code guided experiences across public sector service channels.
14. Which tool is recommended to orchestrate a series of DataRaptors and Integration Procedures in PSS?
A. Visualforce
B. Flow
C. OmniScript
D. Process Builder
Answer: C
Explanation: OmniScripts can be used to guide users through multi-step processes and integrate various backend operations.
15. What does the Service Delivery Model in PSS define?
A. Budget allocation
B. A roadmap for digital transformation
C. The structure and type of services an agency provides
D. User roles and permissions
Answer: C
Explanation: The Service Delivery Model outlines how services are structured, delivered, and managed across agencies.
16. Which object links individuals with their service providers or agencies?
A. Relationship
B. Account
C. Service Resource
D. Party Relationship
Answer: D
Explanation: The Party Relationship object links two parties, such as individuals and providers, for service coordination.
17. What PSS feature supports automated decision-making based on predefined rules?
A. Apex Triggers
B. Assessment Rules Engine
C. Approval Processes
D. OmniStudio Designer
Answer: B
Explanation: The Assessment Rules Engine lets you define logic to automate decisions, such as eligibility or compliance checks.
18. What is the primary use of the Application object in Public Sector Solutions?
A. Internal performance reviews
B. Budget requests
C. Recording and managing constituent applications
D. Tracking code deployments
Answer: C
Explanation: The Application object manages service or license applications submitted by constituents.
19. In Salesforce PSS, which functionality allows constituents to apply for services online?
A. Visualforce pages
B. OmniStudio-based Portals
C. Campaigns
D. Apex forms
Answer: B
Explanation: OmniStudio allows the creation of digital forms for service application and intake, which can be embedded into Experience Cloud portals.
20. What is a benefit of using Experience Cloud in Public Sector Solutions?
A. Real-time backups
B. Encryption key management
C. Public-facing portals for constituent access
D. Workflow testing sandbox
Answer: C
Explanation: Experience Cloud enables agencies to build portals and communities that constituents can access for self-service.
21. Which object tracks permits issued to businesses or individuals?
A. Permit
B. License
C. Work Order
D. Opportunity
Answer: A
Explanation: The Permit object stores information about permissions granted, including timelines and compliance requirements.
22. What kind of user interface customization does OmniStudio offer for PSS implementations?
A. Hardcoded HTML
B. No-code declarative configuration
C. REST-only APIs
D. JavaScript-based extensions only
Answer: B
Explanation: OmniStudio offers declarative, no-code tools to create UI experiences for both internal agents and constituents.
23. A state agency wants to automate approval workflows for applications. What tool should be used?
A. Salesforce Flow
B. DataRaptor
C. Integration Procedure
D. Apex Web Services
Answer: A
Explanation: Salesforce Flow allows the automation of approvals, decisions, and record updates in a visual, no-code way.
24. In PSS, what does “Party” typically represent?
A. A case record
B. An event log
C. An individual or organization involved in a transaction
D. A department workflow
Answer: C
Explanation: The Party object refers to any involved entity, such as a person or an agency.
25. Which two features help support omni-channel service delivery in PSS? (Choose two)
A. Experience Cloud
B. OmniScript
C. Campaign Management
D. Chatter Groups
Answer: A, B
Explanation: Experience Cloud and OmniScripts provide the foundation for self-service and guided digital service delivery across channels.
26. What is the best way to deploy PSS configurations across sandboxes and production environments?
A. Change Sets
B. Data Loader
C. Manual Configuration
D. CSV Import
Answer: A
Explanation: Change Sets are Salesforce’s native method to move metadata between environments.
27. Which license is typically required for Public Sector Solutions users?
A. Salesforce Platform License
B. PSS Plus User License
C. Government Cloud Plus License
D. Public Sector Solutions User License
Answer: D
Explanation: The PSS User License gives access to features specific to public sector configurations and objects.
28. What component helps display charts and dynamic visualizations in PSS portals?
A. Tableau CRM
B. Salesforce Charts
C. Apex Triggers
D. Visualforce Components
Answer: A
Explanation: Tableau CRM (formerly Einstein Analytics) offers data visualizations that can be embedded in portals.
29. What security model is essential for public sector data compliance in Salesforce?
A. Public Read/Write
B. Role-based access control (RBAC)
C. Anonymous access
D. Open API access
Answer: B
Explanation: RBAC ensures sensitive public sector data is only available to appropriate roles and users.
30. What ensures accurate and efficient intake of multiple applications per person in PSS?
A. External Lookup
B. Record Types
C. Application Submissions with Party Role linking
D. Opportunity Stages
Answer: C
Explanation: Party Roles and Application Submission records allow multiple service requests to be associated accurately with individuals.
