Strategic Information Systems Management Practice Quiz
Which of the following best describes the strategic role of information systems in organizations?
A. Automating routine tasks
B. Enhancing communication between departments
C. Aligning technology with business goals to gain a competitive advantage
D. Training employees in IT systems
Which concept focuses on the use of IT to create a significant difference in the competitive position of an organization?
A. Business process reengineering
B. Strategic alignment
C. Operational efficiency
D. Enterprise resource planning
In the context of information systems, which framework is commonly used to evaluate an organization’s strengths, weaknesses, opportunities, and threats?
A. PESTLE analysis
B. SWOT analysis
C. Balanced Scorecard
D. Five Forces Model
Which of the following is NOT a key component of a strategic information system?
A. Customer relationship management (CRM)
B. Data security protocols
C. Organizational culture
D. Supply chain optimization
What is the main objective of aligning IT strategy with business strategy?
A. Reducing IT costs
B. Ensuring technological innovation
C. Supporting organizational goals for long-term success
D. Increasing hardware and software procurement
Questions 6–10
Which of the following is a strategic advantage of deploying enterprise resource planning (ERP) systems?
A. Reduces employee workloads
B. Streamlines processes and improves decision-making
C. Increases reliance on manual reporting
D. Simplifies IT infrastructure to a single platform
Which is a common barrier to the successful implementation of strategic information systems?
A. High costs of implementation
B. Lack of executive support
C. Employee resistance to change
D. All of the above
Porter’s Five Forces Model is used in strategic information systems to:
A. Develop IT project timelines
B. Understand competitive forces in the industry
C. Align IT systems with financial objectives
D. Automate decision-making processes
Which of the following technologies can enhance customer engagement through strategic information systems?
A. Blockchain
B. Artificial intelligence
C. Cloud computing
D. All of the above
What is the primary goal of business intelligence systems?
A. Automating data entry tasks
B. Enabling data-driven decision-making
C. Simplifying software development
D. Enhancing internet connectivity
Questions 11–15
A balanced scorecard approach to strategic IT management emphasizes:
A. Financial metrics
B. Key performance indicators across multiple perspectives
C. IT system upgrades
D. Industry benchmarking only
The centrality of strategic information systems is highlighted by:
A. Their impact on operational-level decisions only
B. Their ability to shape business strategy at all levels
C. The reduced reliance on human input
D. The increasing complexity of hardware systems
What is the main advantage of cloud computing in strategic alignment?
A. Improved collaboration and flexibility
B. Higher upfront costs
C. Reduced focus on data analytics
D. Simplification of management hierarchy
In strategic information systems, a “dashboard” is used to:
A. Perform data entry
B. Monitor and visualize key performance indicators in real time
C. Develop coding systems
D. Analyze competitor systems
An organization can achieve a sustainable competitive advantage through IT systems by:
A. Purchasing the latest hardware every year
B. Focusing on short-term cost savings
C. Continuously innovating and integrating IT with business processes
D. Delegating IT strategy to third-party consultants
Questions 16–20
Which of these is a primary driver for adopting strategic information systems?
A. Globalization of markets
B. Legal compliance requirements
C. Employee satisfaction
D. Reduced dependency on third-party vendors
What is a critical success factor for IT-enabled change initiatives?
A. Having a clear vision and leadership support
B. Reducing the IT budget
C. Automating employee tasks
D. Outsourcing all IT functions
Which of the following aligns closest with IT governance?
A. Outsourcing IT management
B. Ensuring IT delivers value to the organization
C. Reducing overall IT staff
D. Increasing investment in hardware solutions
Customer relationship management (CRM) systems are designed to:
A. Automate payroll systems
B. Foster customer loyalty and improve customer interactions
C. Improve supply chain logistics
D. Develop training modules for IT staff
Strategic IT planning is most effective when it:
A. Focuses on short-term IT projects
B. Involves continuous alignment with organizational goals
C. Is conducted independently of other departments
D. Prioritizes IT over other business strategies
Questions 21–30
Which of the following is an example of disruptive technology in strategic information systems?
A. Mainframe computing
B. Blockchain
C. Word processors
D. Fax machines
What does “digital transformation” primarily refer to in strategic IT management?
A. Transitioning from manual to automated workflows
B. Leveraging digital tools to fundamentally change business operations
C. Replacing outdated software systems
D. Increasing employee digital literacy
A strategic alignment model focuses on:
A. Ensuring consistency between business goals and IT capabilities
B. Upgrading IT infrastructure yearly
C. Prioritizing software over business strategy
D. Simplifying organizational hierarchies
Which is a potential risk of deploying a strategic information system?
A. Increased manual workload
B. Over-reliance on technology
C. Reduced competitiveness
D. Higher operational costs
Which of the following is a primary benefit of data analytics in strategic IT systems?
A. Automates all business decisions
B. Enhances decision-making with actionable insights
C. Eliminates human oversight in IT
D. Reduces the importance of strategic goals
The “value chain” model helps organizations:
A. Automate production processes
B. Identify areas where IT can provide strategic benefits
C. Reduce overall costs
D. Benchmark against competitors
Strategic use of big data enables organizations to:
A. Create predictive models for decision-making
B. Reduce employee workloads
C. Eliminate manual tasks
D. Simplify IT infrastructure
What is a characteristic of an effective strategic information system?
A. Low implementation cost
B. Integration with organizational goals and objectives
C. Focus only on IT operations
D. Reduced need for IT staff
Cybersecurity in strategic IT systems is critical to:
A. Mitigate risks to sensitive business data
B. Ensure high-speed internet access
C. Reduce reliance on hardware
D. Automate routine processes
The role of IT in digital ecosystems includes:
A. Creating new value chains and opportunities for collaboration
B. Automating traditional workflows
C. Developing legacy systems
D. Reducing the importance of partnerships
Questions 31–35
In the context of strategic information systems, what does “IT agility” refer to?
A. The ability to quickly adapt IT systems to changes in the business environment
B. The capability to reduce IT costs by outsourcing
C. The automation of all IT processes
D. The use of legacy systems for competitive advantage
What is the role of an IT steering committee in strategic information systems management?
A. Developing IT hardware specifications
B. Aligning IT initiatives with business goals
C. Managing day-to-day IT operations
D. Designing software applications
Which of the following best describes the concept of “strategic fit” in IT management?
A. Matching IT investments with available budgets
B. Aligning IT capabilities with business needs and strategies
C. Outsourcing IT functions to reduce costs
D. Ensuring compatibility between IT hardware and software
What is the significance of “enterprise architecture” in strategic information systems?
A. It defines the hardware configuration for IT systems.
B. It provides a framework for aligning IT infrastructure with business processes.
C. It ensures compliance with industry standards.
D. It focuses on employee training programs.
Which of the following is an example of using IT for differentiation strategy?
A. Lowering operational costs through automation
B. Providing unique customer experiences through a personalized CRM system
C. Standardizing IT processes across departments
D. Implementing a shared services model for IT support
Questions 36–40
Which technology is commonly used in supply chain management to improve efficiency and reduce costs?
A. Radio-frequency identification (RFID)
B. Data warehousing
C. Blockchain
D. Both A and C
Which of the following strategic frameworks is most commonly used to evaluate the impact of IT on competition?
A. SWOT analysis
B. Porter’s Value Chain
C. Ansoff Matrix
D. BCG Matrix
Which of the following is a critical step in managing IT-related risks in strategic systems?
A. Automating manual tasks
B. Conducting regular risk assessments
C. Outsourcing all IT security functions
D. Reducing IT budgets
Which of the following technologies helps businesses use real-time data to make strategic decisions?
A. Machine learning
B. Internet of Things (IoT)
C. Business intelligence systems
D. All of the above
What is a primary outcome of integrating IT systems with customer-facing processes?
A. Increased operational costs
B. Enhanced customer satisfaction and loyalty
C. Reduced focus on innovation
D. Greater reliance on manual processes
Questions 41–45
Which of the following best describes the role of IT in strategic partnerships?
A. Enhancing collaboration and enabling shared data platforms
B. Minimizing the need for external collaborations
C. Simplifying legal agreements between companies
D. Automating customer service functions
In strategic IT planning, “digital disruption” refers to:
A. Cybersecurity threats to IT systems
B. Rapid technological changes that fundamentally alter business models
C. Budget overruns in IT projects
D. Failure of IT systems to align with business goals
What is the key purpose of IT performance metrics in strategic management?
A. Monitoring hardware performance
B. Assessing the effectiveness of IT in achieving business objectives
C. Reducing software costs
D. Tracking employee productivity
Which of the following is a strategic benefit of using predictive analytics in IT systems?
A. Reduces IT maintenance costs
B. Improves foresight for decision-making
C. Eliminates the need for historical data analysis
D. Automates hardware upgrades
What is the purpose of a knowledge management system (KMS) in strategic IT management?
A. Automating repetitive tasks
B. Capturing, organizing, and sharing organizational knowledge
C. Reducing data storage costs
D. Enhancing hardware reliability
Questions 46–50
Which of the following represents a challenge of global IT strategy alignment?
A. Cultural and regulatory differences
B. Decreasing hardware costs
C. Simplified data governance requirements
D. Centralized IT infrastructure
What is the significance of “IT portfolio management” in strategic planning?
A. Balancing investments across various IT projects to align with business goals
B. Managing hardware and software inventory
C. Creating training modules for IT staff
D. Developing real-time analytics tools
How can IT contribute to improving organizational agility?
A. By enabling faster response to market changes through flexible systems
B. By eliminating human oversight in IT processes
C. By reducing operational expenses exclusively
D. By standardizing all IT processes globally
In a strategic context, a business intelligence dashboard should:
A. Automate IT reporting processes
B. Provide real-time insights for decision-making
C. Replace traditional IT planning methods
D. Focus only on financial metrics
Which of the following describes a hybrid IT strategy?
A. Combining on-premises and cloud solutions for flexibility and cost-effectiveness
B. Focusing only on cloud-based technologies
C. Outsourcing IT entirely to a third party
D. Centralizing IT systems in one global location
What is the main goal of strategic alignment in information systems?
A. Reducing IT costs
B. Ensuring IT systems support and enhance business objectives
C. Transitioning all operations to cloud-based systems
D. Eliminating redundant IT infrastructure
Which of the following is a core principle of IT governance?
A. Focusing solely on IT project execution
B. Aligning IT investments with organizational goals
C. Centralizing IT functions for cost efficiency
D. Prioritizing hardware upgrades over software development
What role does a Chief Information Officer (CIO) typically play in strategic IS management?
A. Overseeing daily IT operations
B. Aligning IT strategy with business strategy
C. Managing software procurement
D. Installing network infrastructure
Which tool is often used to analyze the competitive advantage provided by IT systems?
A. SWOT analysis
B. Balanced Scorecard
C. Porter’s Five Forces
D. Fishbone Diagram
What is a key characteristic of a “digitally transformed” organization?
A. Reliance solely on automation for efficiency
B. Full integration of digital technologies into core business processes
C. Outsourcing all IT functions to third-party providers
D. Focusing only on mobile technologies
Questions 56–60
What does the term “IT-enabled innovation” typically involve?
A. Leveraging IT to develop new products, services, or business models
B. Reducing IT budgets to encourage external innovation
C. Outsourcing IT functions to focus on innovation
D. Automating routine tasks without strategic alignment
What is a major challenge of implementing enterprise resource planning (ERP) systems?
A. High hardware costs
B. Complexity of integration with existing processes
C. Limited scalability of ERP solutions
D. Lack of data analytics capabilities
Which concept describes IT’s ability to support multiple business strategies simultaneously?
A. IT scalability
B. IT elasticity
C. IT alignment
D. IT versatility
Which of the following describes a “disruptive technology”?
A. Technology that enhances existing business models
B. Technology that displaces established systems and creates new markets
C. Technology that supports incremental innovation
D. Technology that relies on existing industry standards
In IT strategic planning, what is a primary focus of “risk mitigation”?
A. Minimizing hardware costs
B. Reducing the likelihood and impact of IT-related risks
C. Eliminating redundancies in the IT workforce
D. Increasing reliance on cloud-based systems
Questions 61–65
What is a primary advantage of cloud computing in strategic IT management?
A. Fixed pricing models
B. Enhanced scalability and flexibility
C. Increased hardware dependency
D. Limited integration capabilities
What does the term “business-IT convergence” refer to?
A. Outsourcing IT functions to business partners
B. Aligning IT initiatives closely with business strategy and operations
C. Integrating IT functions within a single department
D. Transitioning IT systems to a decentralized model
Which of the following best describes a “smart system” in IT strategy?
A. A system that operates without human intervention
B. A system that uses advanced technologies like AI to adapt and learn
C. A system that requires regular manual updates
D. A system limited to financial data management
In the context of strategic IS management, what does “data governance” entail?
A. Ensuring proper security, accuracy, and management of organizational data
B. Outsourcing data management to external providers
C. Centralizing all IT systems for better control
D. Eliminating redundant databases
Which is an example of a business process reengineering initiative supported by IT?
A. Automating payroll systems
B. Redesigning customer service workflows to enhance efficiency
C. Upgrading computer hardware
D. Standardizing software applications
Questions 66–70
What is the significance of “change management” in strategic IT projects?
A. Reducing IT budgets
B. Ensuring smooth transitions during IT implementations
C. Automating IT processes to reduce workforce
D. Transitioning legacy systems to cloud infrastructure
Which of the following is a critical success factor in implementing IT-based strategies?
A. Aligning IT goals with business objectives
B. Increasing IT hardware investments
C. Reducing employee involvement in IT projects
D. Eliminating software upgrades
What is the role of “big data” in strategic decision-making?
A. Minimizing IT maintenance costs
B. Providing actionable insights from large volumes of data
C. Replacing traditional business intelligence systems
D. Reducing the need for predictive analytics
Which strategy involves using IT to target niche markets with customized offerings?
A. Cost leadership
B. Differentiation
C. Focus
D. Diversification
What is a potential drawback of over-reliance on IT systems in strategic management?
A. Increased employee retention
B. Higher vulnerability to cybersecurity risks
C. Enhanced scalability
D. Faster decision-making
Questions 71–75
Which of the following technologies supports decentralized decision-making in organizations?
A. Blockchain
B. Cloud computing
C. AI and machine learning
D. All of the above
What is the purpose of a “technology roadmap” in IT strategy?
A. Tracking software updates
B. Planning long-term technology investments to align with business goals
C. Monitoring daily IT operations
D. Automating IT system upgrades
Which IT framework focuses on managing IT services to deliver value?
A. COBIT
B. ITIL
C. PRINCE2
D. TOGAF
What is an example of IT creating value through operational excellence?
A. Automating supply chain operations
B. Creating unique customer experiences
C. Enhancing cybersecurity measures
D. Developing new product lines
What is the key benefit of implementing a decision support system (DSS)?
A. Automates routine tasks
B. Enhances decision-making through data-driven insights
C. Reduces the need for data storage
D. Eliminates manual reporting
Which of the following is a primary characteristic of strategic IS planning?
A. Focus on short-term IT goals
B. Alignment of IT initiatives with long-term organizational strategy
C. Prioritization of hardware over software development
D. Implementation of isolated IT projects
What is a common benefit of implementing business intelligence (BI) systems?
A. Simplifying IT infrastructure
B. Facilitating data-driven decision-making
C. Reducing the number of employees
D. Automating basic IT tasks
Which approach is most effective for managing IT project risks?
A. Ignoring minor risks to save resources
B. Developing a comprehensive risk mitigation plan
C. Outsourcing all high-risk projects
D. Relying on historical project data only
What is the role of strategic IT partnerships in organizations?
A. Reducing dependency on internal IT teams
B. Enhancing access to innovative technologies and expertise
C. Limiting external influence on IT strategy
D. Ensuring compliance with internal policies
Which concept describes the use of IT to support agility in organizations?
A. IT standardization
B. IT flexibility
C. IT decentralization
D. IT consolidation
Questions 81–85
What is the primary focus of value chain analysis in IS strategy?
A. Automating IT operations
B. Identifying opportunities for IT to enhance business processes
C. Reducing operational costs
D. Centralizing IT resources
Which is an example of leveraging IT for competitive differentiation?
A. Implementing a generic enterprise system
B. Developing a proprietary customer analytics platform
C. Standardizing IT operations across departments
D. Reducing IT spending on innovation
What is a key challenge in implementing IT service management (ITSM)?
A. Limited availability of ITSM tools
B. Aligning IT services with changing business needs
C. High costs of service desk operations
D. Lack of IT service automation
What is a major advantage of using predictive analytics in business strategy?
A. Automating operational decisions
B. Anticipating future trends to improve decision-making
C. Reducing the need for data collection
D. Standardizing business operations
Which framework is commonly used to measure IT value within organizations?
A. COBIT
B. ITIL
C. Balanced Scorecard
D. PRINCE2
Questions 86–90
What is the purpose of a feasibility study in IT project management?
A. Estimating hardware requirements
B. Assessing the viability of a proposed IT solution
C. Automating software testing
D. Identifying project risks
Which of the following is a critical factor in IT cost optimization?
A. Eliminating IT investments in innovation
B. Balancing cost reductions with value creation
C. Outsourcing all IT operations
D. Minimizing IT staff involvement
What is the primary goal of a knowledge management system (KMS)?
A. Automating decision-making processes
B. Capturing, sharing, and utilizing organizational knowledge
C. Centralizing IT systems
D. Reducing IT infrastructure costs
Which concept is most associated with real-time decision-making?
A. Big data
B. Business intelligence
C. Cloud computing
D. Stream processing
What is a key feature of a digital twin in IT strategy?
A. Mimicking physical systems through digital models for testing and optimization
B. Creating identical backup systems for disaster recovery
C. Automating data replication processes
D. Standardizing IT platforms across organizations
Questions 91–95
Which IT strategy emphasizes rapid deployment of new features and functionalities?
A. Agile development
B. Waterfall model
C. ITIL-based management
D. Risk-averse planning
Which metric is commonly used to evaluate the success of IT projects?
A. Net present value (NPV)
B. Return on investment (ROI)
C. Total cost of ownership (TCO)
D. All of the above
What is a defining characteristic of a hybrid cloud model?
A. Exclusive use of public cloud services
B. Integration of private and public cloud environments
C. Complete dependency on private cloud systems
D. Lack of interoperability between cloud services
Which principle is fundamental to cybersecurity in strategic IT management?
A. Risk elimination
B. Risk reduction and management
C. Security automation
D. Avoidance of cloud-based systems
What does the term “enterprise architecture” primarily address?
A. Organizational IT infrastructure and its alignment with business strategy
B. Hardware requirements for IT systems
C. Design of software development projects
D. Configuration of network systems
Questions 96–100
Which of the following is a strategic use of artificial intelligence (AI)?
A. Automating simple data entry tasks
B. Enhancing customer experience through personalized recommendations
C. Standardizing IT hardware configurations
D. Limiting decision-making to human processes
What is the primary focus of a disaster recovery plan (DRP)?
A. Reducing operational costs
B. Ensuring business continuity in the event of IT disruptions
C. Standardizing IT operations
D. Enhancing cybersecurity defenses
Which of the following represents a strategic approach to IT innovation?
A. Prioritizing incremental changes over disruptive technologies
B. Investing in emerging technologies to gain a competitive edge
C. Focusing solely on cost reduction
D. Limiting IT investments to proven technologies
What is the main advantage of using enterprise data warehouses?
A. Real-time data analysis
B. Consolidation of organizational data for strategic insights
C. Simplified database management
D. Reduction of data storage costs
What is the role of blockchain in strategic IS management?
A. Enhancing transaction security and transparency
B. Reducing the need for data encryption
C. Standardizing software applications
D. Centralizing IT operations
Which of the following best describes the concept of IT governance?
A. Managing daily IT operations
B. Aligning IT investments with business objectives
C. Standardizing IT infrastructure
D. Prioritizing cost-saving measures in IT
What is the primary benefit of cloud computing for businesses?
A. Enhanced hardware capabilities
B. Scalability and cost-efficiency
C. Simplified software licensing
D. Reduced need for cybersecurity measures
Which of the following represents an IT-enabled competitive strategy?
A. Cost leadership through automated manufacturing
B. Differentiation via personalized customer experiences
C. Both A and B
D. None of the above
Which type of analysis helps organizations identify IT investment priorities?
A. Cost-benefit analysis
B. SWOT analysis
C. Value chain analysis
D. All of the above
What is the primary goal of an ERP system?
A. Supporting isolated departmental processes
B. Integrating core business processes across the organization
C. Enhancing employee productivity
D. Automating data backup processes
Questions 106–110
Which is a key enabler for digital transformation in organizations?
A. Legacy systems
B. Advanced data analytics
C. Decentralized IT governance
D. Manual workflows
What is the role of IT in customer relationship management (CRM)?
A. Automating sales processes
B. Enhancing customer data analysis and engagement
C. Reducing marketing costs
D. Managing employee relations
Which framework is most commonly associated with IT governance?
A. Agile
B. COBIT
C. PRINCE2
D. Waterfall
What is the key challenge in implementing a big data strategy?
A. Limited storage capacity
B. Ensuring data quality and accuracy
C. Lack of data sources
D. Insufficient IT staff
Which of the following defines the strategic use of IT outsourcing?
A. Reducing organizational IT skills
B. Leveraging external expertise to achieve IT objectives
C. Eliminating IT investments
D. Avoiding high-quality IT services
Questions 111–115
What does the term “digital disruption” refer to?
A. Sudden failure of IT systems
B. Transformation of industries through emerging technologies
C. Reduction in IT budgets
D. Standardization of business processes
Which of the following technologies is central to enabling Industry 4.0?
A. Cloud computing
B. Internet of Things (IoT)
C. Artificial intelligence (AI)
D. All of the above
What is the primary advantage of agile methodologies in IT projects?
A. Faster deployment with iterative feedback loops
B. Rigid project timelines
C. Reduced need for stakeholder involvement
D. Avoidance of incremental changes
Which IT trend emphasizes real-time data processing for decision-making?
A. Data warehousing
B. Edge computing
C. Cloud storage
D. Manual analysis
What is a key feature of robotic process automation (RPA)?
A. Automating repetitive tasks without human intervention
B. Developing human-like intelligence
C. Creating physical robots for manufacturing
D. Reducing IT system complexity
Questions 116–120
What is a critical component of cybersecurity strategy?
A. Eliminating IT infrastructure investments
B. Continuous monitoring and threat detection
C. Relying solely on antivirus software
D. Avoiding external network connections
Which of the following best describes the role of IT in supply chain management?
A. Minimizing inventory levels
B. Enhancing visibility and coordination across the supply chain
C. Automating supplier relationships
D. Managing logistics costs
What is a primary challenge of integrating IT into organizational strategy?
A. High costs of IT tools
B. Aligning IT capabilities with dynamic business goals
C. Limited availability of IT solutions
D. Resistance to using legacy systems
What is the main purpose of digital dashboards in business strategy?
A. Automating operational tasks
B. Providing real-time insights into key performance indicators
C. Simplifying data storage
D. Enhancing system security
Which strategy involves analyzing customer data to enhance product recommendations?
A. Predictive analytics
B. Operational analytics
C. IT governance
D. Standardization of IT systems
Questions 121–125
What is the focus of IT portfolio management?
A. Managing IT budgets
B. Evaluating and prioritizing IT investments based on strategic value
C. Standardizing IT systems
D. Automating IT project approvals
What is the key benefit of blockchain in financial transactions?
A. Centralizing transaction records
B. Enhancing transparency and reducing fraud
C. Limiting transaction speed
D. Avoiding regulatory compliance
Which process ensures IT solutions align with business objectives during deployment?
A. IT lifecycle management
B. Strategic alignment
C. Risk management
D. Business continuity planning
What does the term “smart manufacturing” refer to?
A. Fully automated production systems
B. Use of IoT, AI, and advanced data analytics to optimize production
C. Standardization of manufacturing workflows
D. Centralization of IT resources
Which IT trend involves the simulation of real-world environments for training or testing purposes?
A. Blockchain
B. Virtual reality (VR)
C. Cloud computing
D. Cybersecurity
Questions 126–130
Which framework is commonly used to analyze competitive forces in strategic IT planning?
A. SWOT Analysis
B. Porter’s Five Forces
C. Balanced Scorecard
D. VRIO Framework
What is the primary advantage of aligning IT strategy with business strategy?
A. Reduced IT operational costs
B. Enhanced organizational agility and competitive advantage
C. Simplified IT infrastructure
D. Reduced need for strategic planning
Which of the following describes a key benefit of business intelligence (BI) tools?
A. Automating employee workflows
B. Generating actionable insights from data analytics
C. Simplifying network infrastructure
D. Avoiding manual data collection
What is the primary focus of a Chief Information Officer (CIO)?
A. Daily technical troubleshooting
B. Strategic alignment of IT with business goals
C. Managing vendor relationships
D. Reducing IT staff
What is a primary goal of IT risk management?
A. Maximizing IT costs
B. Identifying and mitigating potential IT threats
C. Eliminating the need for cybersecurity measures
D. Prioritizing technical upgrades
Questions 131–135
What is an example of strategic use of social media in organizations?
A. Enhancing customer engagement and brand visibility
B. Automating payroll processes
C. Securing internal communications
D. Standardizing IT policies
Which of the following technologies is crucial for real-time decision-making?
A. Big data analytics
B. Blockchain
C. Legacy systems
D. Manual record-keeping
Which IT strategy focuses on delivering value to customers through innovation?
A. Operational excellence
B. Customer intimacy
C. Product leadership
D. Cost leadership
What is the primary benefit of IT-enabled supply chain management?
A. Simplifying supplier contracts
B. Enhancing collaboration and real-time inventory tracking
C. Reducing the need for procurement staff
D. Avoiding IT investments in logistics
What is a primary goal of enterprise architecture in IT strategy?
A. Developing a comprehensive IT security plan
B. Aligning IT systems and processes with business goals
C. Reducing hardware costs
D. Eliminating legacy systems
Questions 136–140
What is the primary objective of IT performance metrics?
A. Assessing the impact of IT on organizational objectives
B. Reducing IT expenses
C. Avoiding IT failures
D. Simplifying IT project management
Which of the following represents an example of disruptive technology?
A. Artificial Intelligence
B. Smartphones
C. Cloud Computing
D. All of the above
What is a critical factor in successful IT outsourcing?
A. High service provider costs
B. Clear contractual agreements and performance benchmarks
C. Limiting vendor involvement in decision-making
D. Avoiding risk-sharing mechanisms
Which IT capability is key for organizations adopting remote work?
A. Virtual private networks (VPNs) and collaboration tools
B. Manual task management
C. Standardized office workflows
D. Limited internet access
Which of the following is a primary function of Customer Relationship Management (CRM) systems?
A. Automating payroll processes
B. Enhancing customer acquisition, retention, and engagement
C. Managing employee relations
D. Developing IT infrastructure policies
Questions 141–145
What is the role of IT in achieving operational efficiency?
A. Streamlining processes and automating repetitive tasks
B. Increasing IT expenses
C. Avoiding digital tools in workflows
D. Managing employee relations
Which IT tool enhances organizational transparency and collaboration?
A. Email systems
B. Project management software
C. Data warehouses
D. Firewall systems
What is a key characteristic of cloud-based ERP systems?
A. On-premises installation
B. Real-time data access and scalability
C. Manual system updates
D. High dependency on hardware upgrades
Which of the following is a strategic benefit of IT-enabled knowledge management?
A. Centralizing organizational knowledge for easy access
B. Reducing the need for training
C. Standardizing customer interactions
D. Minimizing IT expenses
What does IT alignment ensure in an organization?
A. IT capabilities match business strategy and goals
B. IT operates independently from business objectives
C. Limited use of emerging technologies
D. Reducing IT involvement in decision-making
Questions 146–150
What is the purpose of an IT service-level agreement (SLA)?
A. Outlining IT policies for employees
B. Defining expectations and responsibilities between service providers and clients
C. Enhancing internal IT training
D. Standardizing IT workflows
What is the key advantage of using Artificial Intelligence in business?
A. Automating data-driven decision-making processes
B. Eliminating all human involvement
C. Avoiding IT investments
D. Standardizing workflows
What is the importance of cybersecurity in IT strategy?
A. Protecting sensitive data and maintaining organizational integrity
B. Limiting IT access for employees
C. Reducing IT costs
D. Avoiding regulatory compliance
Which of the following is a characteristic of digital transformation?
A. Incremental process improvement
B. Fundamental changes to business models using digital technologies
C. Reducing IT infrastructure
D. Avoiding automation in workflows
What is the role of predictive analytics in business strategy?
A. Forecasting trends and enhancing decision-making
B. Standardizing business processes
C. Reducing IT investments
D. Avoiding risk management