At ExamSage.com, we are committed to providing high-quality digital educational resources to support your exam preparation. Because our products are digital downloads and delivered instantly, our return and refund policy is tailored specifically for this format.
1. Digital Product Policy
All practice exams, study guides, and educational materials sold on Exam Sage are non-tangible digital goods. Due to the nature of these products, we do not offer returns, exchanges, or refunds once a purchase is completed and the download link is provided.
2. Exceptions
We understand that unique situations may arise. You may request a refund if:
- You purchased the same product multiple times by accident.
- You encountered a technical issue that prevented you from accessing the download and our support team is unable to resolve it within 48 hours.
To request a refund under these conditions, please contact our support team within 7 days of your purchase at [email protected]. Please include your order number and a brief explanation.
3. Incorrect or Incomplete Downloads
If you receive a corrupted or incomplete file, contact us immediately. We will work to correct the issue by sending a fresh download link or resolving any access issues. If we are unable to deliver the correct product, you may be eligible for a full refund.
4. Contact Us
If you have any questions about our return policy or need help with your purchase, please reach out to our customer service team:
- Email: [email protected]
- Business Hours: Monday to Friday, 9 AM – 5 PM (EST)